Refund & Cancellation Policy

Last updated: 13 October 2026

This policy explains how subscriptions, cancellations and refunds work for financial advisors who subscribe to a paid plan on Thrive Financial Connect. Thrive is free for consumers; this policy applies to advisor subscriptions only.

Subscriptions

Advisor plans are billed monthly in advance. Each billing period grants a set number of connection credits according to the plan selected. By subscribing, you authorise Thrive to bill the applicable monthly fee until you cancel.

Cancelling your subscription

You may cancel your subscription at any time from your account. When you cancel:

• Your subscription remains active until the end of the current paid billing period.
• You will not be billed again after that period ends.
• Any unused connection credits remain available to you until the end of the current billing period, after which they expire.

Refunds

Monthly subscription fees are non-refundable. Because you retain full access and any remaining credits until the end of the period you have paid for, we do not provide partial or pro-rata refunds for the unused portion of a billing period.

This does not affect any rights you may have under South African consumer protection law. If you believe you have been billed in error, please contact us and we will review the matter.

Billing errors & duplicate charges

If you are charged incorrectly, or charged more than once for the same billing period, contact us as soon as possible and we will investigate and correct any verified error.

Contact

For any questions about billing, cancellations or this policy, email us at support@thriveconnect.co.za. See our Contact page for more details.